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Terms & Conditions

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Allergies & Intolerances

If you suffer from an allergy or food intolerance please let us know before ordering, so we can advise you.

An information pack is available in the restaurant from your server listing the allergenic ingredients used in our foods, as required by current UK and EC laws. It also describes any associated cross contamination risks which may affect specific menu items. If you would like to consult it, please ask a team member before ordering.

Please note that our kitchens are not a nut allergen free environment. All our prices are inclusive of VAT at the current rate February 2016.

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1. Parties

  1. This end-user licence agreement (the “Agreement”) is a legal agreement between you (“You” or “Your”) and Wi-Q Limited, a company registered in England and Wales with company registration number 04418030 whose registered office is at Matrix House, 12-16 Lionel Road, Canvey Island, Essex SS8 9DE (referred to in this Agreement as “Us”, “We”, or “Our”). Our VAT number is 199 2137 74.

2. Definitions

In this Agreement the following definitions apply:

Device: the device that You use to access Our Site, including but not limited to tablet, notebook, netbook, laptop, mobile phone, smartphone, pda, phablet, or any other device that is capable of accessing Our Site whether or not You actually own the device.

OPEG: means Our website as accessed by You with Your Device.

Order: Your order for Products from the Outlet as placed through the OPEG.

Outlet: The outlet specified in the OPEG as the provider of the Products.

Products: Those products offered by the Outlet for Your purchase through the OPEG.

Services: The services that We provide to You from time to time through Our Site on the terms and conditions of this Agreement, namely ordering of food and drink items from Outlets.

Site: Our website, OPEG, and or other software through which You may order Products from the Outlet including but not limited to Our website and all references include any current or future version of Our website or OPEG or other software through which You access Our Services, in each case whether accessed through any current or future platform or Device.

3. Status of Agreement

4. Grant and scope of licence

5. Site Access

6. Restrictions

Except as expressly set out in this Agreement or as permitted by any local law, You agree

7. Your Status

8. Your Order

9. Status of Your Order

10. Price and Payment

11. Intellectual property rights

12. Limitation of liability

13. Termination

14. Communication between Us

If You wish to contact Us in writing, or if any condition in this Agreement requires You to give Us written notice, You can send this to Us by e-mail to [] or by prepaid post to [Office Address: Number 3, Whitbread Business Centre, Whitbread Farm Lane, Chatham Green, Chelmsford, Essex CM3 3FE)

15. Events outside Our control

16. Other important terms


We are committed to protecting and respecting Your privacy.

Scope of Policy

This policy applies to Your use of the OPEG on a Device.
This policy sets out the basis on which any personal data We collect from You, or that You provide to Us, will be processed by Us. Please read the following carefully to understand Our views and practices regarding Your personal data and how We will treat it.

For the purpose of the Data Protection Act 1998, We are the data controller.

Information We may collect from You

We may collect and process the following data about You:


The OPEG may from time to time use cookies to distinguish You from other users of Our Sites. This helps Us to provide You with a good experience when You use the OPEG. For detailed information on the cookies We use and the purposes for which We use them, see Our cookie policy [] or as follows ‘This site uses some unobtrusive cookies to store information on your computer.

Some cookies on this site are essential, and the site won't work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.

We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site. If you're not happy with this, we won't set these cookies but some nice features of the site may be unavailable. By using our site you accept the terms of our Privacy Policy.


The data that We collect from You may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for Us or for one of Our suppliers. These staff may be engaged in the fulfilment of Your request, order or reservation, the processing of Your payment details and the provision of support services. By submitting Your personal data, You agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this privacy policy.

Any payment transactions carried out by a third-party provider of payment processing services will be encrypted. Where We have given You (or where You have chosen) a password that enables You to access certain parts of Our Sites, You are responsible for keeping this password confidential. We ask You not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best to protect Your personal data, We cannot guarantee the security of Your data transmitted to Us and any transmission is at Your own risk. Once We have received Your information, We will use strict procedures and security features to try to prevent unauthorised access.


We use information held about You in the following ways:

We may use Your data, or permit selected third parties to use Your data, to provide You with information about goods and services that may be of interest to You. We or they may contact You about these by post, telephone, email, SMS, or social media.

If You do not want Us to use Your data in this way, or to pass Your details on to third parties for marketing purposes, please tick the relevant box situated on the Order form.


We may disclose Your personal information to any member of Our group, which means Our subsidiaries, Our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

We may disclose Your personal information to third parties:


You have the right to ask Us not to process Your personal data for marketing purposes. You can exercise Your right to prevent such processing by checking certain boxes on the forms We use to collect Your data. You can also exercise the right at any time by contacting Us.

The OPEG may, from time to time, contain links to and from the websites of Our partner networks, advertisers and affiliates. If You follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that We do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before You submit any personal data to these websites or use these services.


The Data Protection Act 1998 gives You the right to access information held about You. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee of {{ CURRENCY_SYMBOL }}10 to meet Our costs in providing You with details of the information We hold about You.


Any changes We may make to Our privacy policy in the future will be posted on this page and, where appropriate, notified to You by SMS or e-mail or notifying You of a change when You next start the OPEG. The new terms may be displayed on-screen and You may be required to read and accept them to continue Your use of the App or the Services.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to



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